As of the 1st of January 2022, the Qualiopi certification is mandatory for all service providers contributing to the development of skills that wish to access public and mutual funds. (Ministry of Labor, Employment and Integration).
Qualiopi certification aims to guarantee that the training processes are of high quality and contribute to the development of skills. Thus, a greater clarity is offered to the users.
In addition, certification makes it possible to benefit from public and/or mutualised funding from various bodies (State, regions, OPCO, etc.).
In September 2021, the Europharma team obtained the QUALIOPI certification, which certifies that we meet the quality criteria at all levels of the training process.
The 7 Qualiopi criteria
- Criteria number 1, Information for the public on services, access time, obtained results: this involves listing all the information necessary for the presentation of its training offer (content, course and result indicators) and guaranteeing the accessibility of this information and its proper understanding by the stakeholders. In short: guaranteeing the transparency of the offer.
- Criteria number 2, Precise identification of the objectives for each service when designing the actions: the aim of this second criteria is to emphasize that the training offered must not take the form of an off-the-shelf offer. On the contrary, they must be flexible and customisable according to each learner, in order to offer training adapted to the needs of the trainees.
- Criteria number 3, Adaptation of services and reception arrangements, support, follow-up and evaluation methods to the beneficiary publics: Informing the trainee, reassuring him/her and anticipating his/her difficulties. This third point sets out what a training course should look like on a daily basis (documents offered to learners, associated services, etc.). The aim is to obtain the learner's support and meet his or her expectations and objectives.
- Criteria number 4, Adequacy of the teaching resources, techniques and the supervision of services during the implementation of the actions: this involves detailing all the resources invested for the success and smooth running of the training. From the teaching resources to the teams, via the equipment and the venue, numerous supporting documents must be provided to the certifying bodies.
- Criteria number 5, The alignment of the training organisation's teams: the aim here is to challenge the organisations on their ability to coordinate their teams and to guarantee the updating of their skills. In summary, the aim is to check the qualifications, knowledge development and updating the training of the staff responsible for implementing the services.
- Criteria number 6, Registration of the provider in its socio-economic environment: this sixth criteria invites organisations to adapt to the different evolutions that make up the world of training from a legal point of view but also with regard to educational and technological innovations. Training organisations are also invited to adapt to and include learners with disabilities.
- Criteria number 7, Taking into account feedback and complaints: this last criteria appears to be the keystone of the process, in the sense of the Quality approach, which aims to develop the training organisation's continuous improvement process. This approach involves managing complaints, taking into account feedback and learner satisfaction, as well as implementing corrective actions.
What are the differences with DataDock?
- The nature of the control: With the Qualiopi certification, training organizations must provide documented proof of compliance with the criteria and indicators during the quality audit carried out by a COFRAC-approved organization.
- The training pathway: A more individualised vision of training aimed at ensuring the learner's adherence and the achievement of his or her objectives.
e (trainers, subcontractors, etc.)
- The skills of the trainers: With the Qualiopi certification, it is not only the skills of the trainers that are assessed, but also those of all parties contributing to the service (trainers, subcontractors, etc.)